Terms and Conditions of Use and Supply

Terms of Service and Use of Website, Terms of Sale and Hair Extensions Application, Chargeback and Fraudulent Policy, Privacy Statement

TERMS OF SERVICE ----- OVERVIEW This website is operated by Need a Hair Makeover Hair Extensions and Hair loss Specialist Salon. Throughout the site, the terms “we”, “us” and “our” refer to Need a Hair Makeover Hair Extensions and Hair loss Specialist Salon. Need a Hair Makeover Hair Extensions and Hair loss Specialist Salon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shallThe Viral Gadgets, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service please see Terms and conditions of sales. Once you have completed your order and or received the order confirmation e-mail we are unable to cancel and or make any changes towards your order. Return If you wish to return an item, please click here to contact us. We will provide you with the return address. For all returns and exchanges, we need to be notified within 14 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one. To avoid potential issues, we recommend using a tracking service when returning an item. * We are not responsible for packages getting lost on the way to us Our policy lasts 14 days. If 14 days have gone by since you your order of third party goods, unfortunately, we can’t offer you an immediate refund or exchange. To be eligible for a refund we must return the item yo our supplier, receive a full refund and on that basis we can then refund you in full. All returned item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:

1) Proof of Purchase

2) Photo(s) of Damaged Goods/Item(s) If one or none is provided, you're not eligible for the refund of damaged goods.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. ** If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, click here to contact us. Replacement We only replace items if they are defective or damaged. Please provide the following information to be eligible for a guaranteed replacement: A) Order Number B) Photo(s) of Damaged Goods/Item(s) In the event that one or none of the information is produced, you're not eligible for any replacements. Exchanges (if applicable) If you need to exchange a different color/sizes for the same item, click here to contact us. Shipping To return your product, click here to contact us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NAHM Hair extensions Terms & Conditions of Sale and Hair Extensions Application


(1)AII quotations are made and all orders accepted subject to the following terms and conditions and other terms or conditions or modifications of these Conditions shall be binding on NAHM extensions unless NAHM extensions agrees thereto in writing and no servant, agent or sub- agreement or of NAHM extensions has authority to waive, vary or alter these Conditions in any way, save that a Proprietor of NAHM extensions is so authorised provided that such waver or alteration is evidenced in writing signed by such Proprietor.
(2)No order shall be accepted or deemed to have been accepted and no agreement shall be made between NAHM extensions and the Customer until such time as the Customers order has been confirmed in writing by NAHM extensions.
(3)NAHM extensions shall be under no liability under the Agreement to supply the Goods and services to the Customer until such time as the full amount of the deposit payable by the Customer under the Agreement has been received by NAHM extensions in cleared funds. NAHM extensions shall at its discretion be entitled to return any deposit it has received from a Customer if cancellation is not less than 7 working days less any administration fees.
(1) In these Conditions:-
'Agreement' means the agreement for the sale and purchase of the Goods and services (in which these Conditions apply).
'Goods and services' mean all products and services to be supplied by NAHM extensions pursuant to the Customer's order and the Agreement.
'NAHM extensions' means Need a Hair Makeover Hair extensions registered in England.’Extensions means the application of human or synthetic hair or wigs, lace wigs of all types, style, colour or length.
Products mean any third party products supplied by NAHM which is marketed and sold in our salon or online store.
'Customer' shall mean the purchaser of the Goods and services from NAHM extensions pursuant to the Agreement but in the case of a person acquiring the service through the franchisor, licensee or agent of NAHM extensions it shall mean that person so acquiring the Goods and services through a Franchisor, licensee or agent and not the NAHM extensions studio itself.
'Franchisor, licensee or Agent' means any Franchisor, licensee or agent undertaking to provide the Customer of the Goods and services as a third party by way of an, agreement and is authorised and register on NAHM consultants directory or trade list. (2)Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
(3)Any reference in these Conditions to a body corporate shall include an unincorporated body or vice versa.
(1)Unless otherwise agreed in writing or stated on NAHM extension's quotation or website, the price payable by the Customer for the Goods and services shall be NAHM extension's list price ruling at the date of dispatch.
(2)AII prices quoted are valid for 30 days only. No quotation constitutes an offer in law and as stated in Condition 1 (3) no agreement is made until the Customer's order has been confirmed in writing by NAHM extensions and a deposit is paid.
(4)After an order has become binding on NAHM extensions, some products and services may be subject to VAT added at the appropriate rate and are subject to increase to reflect any increases in costs to NAHM extensions (including without limitation, costs of materials, labour, transport and services, fluctuations in currency exchange rates and any tax, duty, fee or charge imposed by any government or other authority) prior to delivery, any change in delivery dates, quantities or specifications for the Goods and services which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give NAHM extensions adequate information or instructions.
(5)Unless otherwise agreed in writing or stated on NAHM extension's quotation, training, commercial literature. out of pocket expenses will be charged extra at NAHM extension's then current rates for the same.

(1)No order which has been accepted by NAHM extensions may be cancelled by the Customer except with the agreement in writing of NAHM extensions and on terms that the Customer shall indemnify NAHM extensions in full against all loss.
(2)NAHM extensions reserves the right (without prejudice to any other remedy) to cancel any uncompleted order or to suspend delivery in the event of the Customer failing to comply with any of the terms and conditions of the Agreement In the event that NAHM extensions cancels the order as a result of the repeated breach of the Agreement by the Customer or as a result of a material breach of the Agreement by the Customer (including but without limitation the failure to pay in accordance with the terms and conditions of the Agreement) the Customer shall indemnify NAHM extensions in accordance with the terms of condition 4(1) above.
(3) Custom order such as lace wigs, wigs or hair pieces are subject to a 3 day cancellation policy from confirmed order date. Orders cannot be cancelled afterward as payment is made in advance to our supplier.
(1)Any specific requirements of the Customer must be clearly stated on the order and no such specific requirements will be deemed to have been accepted by NAHM extensions unless written confirmation of the order and those requirements has been made by NAHM extensions.
(2)Any advice or recommendation given by NAHM extensions or its employees or agents to the Customer or its employees or agents as to the application or use of NAHM extensions services which is not confirmed in writing by NAHM extensions is followed or acted upon entirely at the Customer's own risk and accordingly the Customer shall not be liable for any such advice or recommendation which is not so confirmed.
(3)AII descriptions, specifications, prices, performance ratings and other data quoted or submitted by NAHM extensions or included in any sales literature, quotation, price list, acknowledgement of order, invoice or other document or information issued by NAHM extensions are deemed to be approximate only (except where stated in writing to be exact or expressly made of the essence) and subject thereto none of such items or any part thereof shall form part of the Agreement (other than as approximations).
(1)Unless otherwise agreed in writing or stated on NAHM extension's quotation the net bill amount shall become due for payment by the Customer in two stages.
1. Deposit: At the time of placing your order a deposit will be required to confirm
Appointment and purchase of hair.
2. Final balance including any other costs incurred for products on the day your hair
extensions have been completed or maintained. The time of payment shall be of
the essence of the Agreement.
(2)NAHM extensions reserves the right at any time before proceeding or proceeding further with
an order to demand full or partial payment of monies due under the Agreement.
(3)lf the Customer defaults in any payment NAHM extensions may (in addition to exercising the right contained in Condition 6(2) above) suspend work, delay or withhold delivery or cancel the Agreement and retain any progress payments or payments on account already received under the Agreement.

(4)NAHM extensions reserves the right to charge interest at the rate of 5% 11/2 times the base rate of Barclays Bank Plc per annum (whichever is the higher) on all monies not received within seven days of the due date for payment.
(5)The Customer shall have no right of set-off in respect of any monies due from it to NAHM extensions.
(6)Unless otherwise agreed in writing or stated on NAHM extension's quotation any deposit paid by the Customer is strictly non-returnable except in circumstances where NAHM extensions has cancelled the Agreement. Where NAHM extensions has cancelled the Agreement in accordance with these Conditions it shall have the right to deduct from the deposit any sums expended by it in fulfilling or attempting to fulfil the order (including any sum paid or payable to its suppliers which is irrecoverable) and any monies due to it under the Agreement (including but without limitation any
sums due to it under Condition 4).
(7) Initiating any chargebacks after hair extensions have been supplied and fitted if payment has been processed by paypal, google checkout or any other form of electronic processing will result in immediate legal proceedings. Any discounts awarded will become due and all costs will be sought in additional with 5% interest per day for outstanding invoice.
(7)AII rights and remedies afforded to NAHM extensions in these Conditions for non-payment shall be in addition and without prejudice to all other rights and remedies available to NAHM extensions under the Agreement or at law.
(1)Time is not of the essence of the Agreement and any time or date on which the Goods and services will be delivered is given and intended as an estimate only and NAHM extensions shall not be liable for any loss, damage or expense howsoever arising from delay in delivery.
(2)Notwithstanding any express agreement as to the date of delivery NAHM extensions shall be entitled to postpone or cancel delivery in whole or in part when it is delayed in or prevented from making or obtaining access of service by any cause beyond NAHM extension's reasonable control including (but without limitation) act of, act of the Customer or its agents, embargo or other
Governmental act or request, fire, accident, war, not, delays in transportation, strikes, lockouts and trade disputes. In the event of cancellation NAHM extensions shall be paid pro rata for Goods and services delivered or work done to the date of cancellation.
(4)If NAHM extensions fails to deliver the Goods and services for any reason other than any cause beyond NAHM extension's reasonable control or the Customer's fault, and NAHM extensions is liable to the Customer, NAHM hair extension's liability shall be limited to the excess (if any) of the cost to the Customer (in the cheapest available market of similar goods and services).

NAHM warrants to the Buyer that a NAHM extension is covered by insurance and all staff during the advertised opening hours on any retail premises
To the fullest extent permitted by law, the Buyer will indemnify NAHM extensions against all damages, losses, expenses, liabilities, costs, claims, actions, demands and proceedings arising out of the use of any Natural Human Hair, Synthetic Hair, Hair conditioning products, hair & nail equipment and any other tool or product used by the client directly or indirectly at the NAHM extension studio or recommendation by NAHM extensions studio.
(1)Where NAHM extensions has captured your personal details on our client data form, this is purely to log treatment and services provided We may form time to time contact you about any special offers. We confirm that your details will never be shared with any third party.
Goods and services may only be refunded if the Customer has reasonable grounds for complaint
regarding the performance of such goods and services, and such complaint is notified in writing
within 5 working days. In the event that such notice is not received by NAHM extensions the Customer shall be liable for the full price of any additional Goods and services. NAHM extensions shall have no liability to the Customer in respect of the Goods and services until such time as payment has been made in full.

Cancellation of third party products such as wigs or hair pieces cannot be accepted once product has been ordered and paid for by our purchasing department. However we can initiate a full refund once we have returned the item to our supplier and received a full refund. Allow up to 20 working days from receipt of your cancellation.

In the event that the Goods and services (hair extensions) are rejected after full service has been delivered the Customer shall not be entitled to a refund because the hair cannot be reused, or the service time replaced. However NAHM extensions at its own discretion may replace or recondition client's hair at a reduced cost-

Any notice given hereunder must be in writing and may be effected by personal delivery, or by
registered email or mail postage and (subject, in each case, to proof that such notice was properly
addressed and dispatched) if effected by post shall be deemed to be received 48 hours after the
date of posting.

The Agreement shall be personal to the Customer and shall not nor shall any rights under it be assigned by the Customer without the written consent of NAHM extensions.
No waiver by NAHM extensions or any breach of the Agreement by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
The Agreement (and these Conditions) shall be governed by and construed in accordance with the laws of England.

If any provision of the Agreement (or of these Conditions) is held by any competent authority to be
invalid or unenforceable in whole or in part of the validity of the other provisions of the Agreement

This Agreement may be amended in writing by agreement of the parties. NAHM EXTENSIONS shall have the right to amend the Schedules of this Agreement on thirty (30) days notice to the Customer
NAHM extensions or NAHM are the exclusive copy right and Notice is hereby given that an application for trade mark is currently being applied for. By NAHM extensions.

Chargebacks and Fraudulent Policy

We Actively Pursue and Prosecute Fraud Offenders :

1. We are grateful that most of our customers are honorable, and saddened that policies such as this are necessary. However, we take each and every case of suspected fraud very seriously. Fraud offenders not only take advantage of online merchants and consumers, but they also abuse a system on which the Internet community depends. Fraud undermines the entire growth of the Internet and computer companies worldwide, and can seriously harm small family businesses.
Chargebacks :

2. It is illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that we will actively pursue and prosecute fraud offenders to the fullest extent of the law.
3. Using your credit card to obtain merchandise or services and then claiming (a) you did not authorize such transaction, (b) you have no idea what the charge is for, (c) that merchandise delivered to you was never received, (d) the credit card number was stolen, (e) or any other false claim, constitutes credit card fraud and will be investigated, reported, and finally prosecuted.
4. All chargebacks will be persued legally, any discount offered and actioned at the time will become due and will be added to full bill before court proceedings.
5. Interest of 5% will be charged for each day that the debt is outstanding.
8. Credit card fraud is a serious offense and will be prosecuted to the fullest extent possible. Our Zero Tolerance policy of fighting back each and every case of credit card fraud will cost offenders far more money than the original amount received.